Quality Training is emphasized in more organizations, Quality is the backbone of customer satisfaction. If the processes are right, it follows suit that the quality of the service, product, result or process improvement will be high, and thus customer satisfaction will be high.
Training presents a prime opportunity to expand the knowledge base of all employees, but many employers find the development opportunities expensive. Employees also miss out on work time while attending training sessions, which may delay the completion of projects.
Despite the potential drawbacks, training and development provides both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investment.
The Importance of Training & Development in the Workplace
- Addressing Weaknesses
- Improved Employee Performance